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Privacy Policy

Effective Date: April 1, 2025
Canaday Agency, LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information through our website, digital forms, and communications. By using our site, you agree to the practices described below.
  • Scope of Policy
    This policy applies to:
    • Information collected through our website (www.canadayagency.com)
    • Data shared via email, SMS/text, and other electronic communications
    • Mobile or desktop applications linked to our services
    This policy does not apply to:
    • Offline data collection (e.g., paper applications)
    • Information collected by third-party websites or services not operated by Canaday Agency, LLC
  • Consent

    By using our website or submitting information electronically, you consent to the practices described in this Privacy Policy. Continued use of our services after changes are posted constitutes acceptance of those changes.

  • Children’s Privacy
    Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
  • Information We Collect

    We may collect the following categories of information: Personal Identification Information:

    • Name, address, email, phone number, date of birth
    • Insurance Preferences: Interests in Medicare or other insurance products
    • Device & Usage Data: IP address, browser type, pages visited, and general geographic location
  • How We Use Your Information

    Your information is used to:

    • Provide Medicare consultations and insurance services
    • Respond to inquiries and schedule appointments
    • Send communications via email, phone, or SMS (with consent)
    • Improve our website and services
    • Comply with legal obligations
  • SMS Communications

    If you opt into SMS messaging:

    • You may receive texts regarding appointment reminders, Medicare resources, or service updates.
    • Standard message and data rates may apply based on your carrier and mobile plan.
    • You may opt out at any time by replying STOP to any text message.
    • You may reply HELP for additional assistance.
    • SMS consent is not shared with third parties for marketing purposes.
  • Disclosure of Your Information

    We may share your information with:

    • Licensed agents and authorized staff within Canaday Agency, LLC
    • Technology service providers who assist with our website, CRM, or communications
    • Insurance carriers or government agencies when required to process your application

    We may freely share de-identified, non-personal information. We do not sell or share personal information with third parties for marketing.

  • State Privacy Rights

    Some states provide additional consumer rights. To inquire about your specific rights or submit a privacy request, contact us using the information below.

  • Data Security
    We maintain appropriate administrative, technical, and physical safeguards to protect your personal data. However, no security method can guarantee absolute protection.
  • ACA Policy Attestation
    We comply with all ACA-related disclosures and regulatory requirements where applicable. If you’re receiving ACA services, please ensure you review those terms separately.
  • Policy Changes
    We may update this Privacy Policy periodically. The most current version will always be posted on our website with the effective date noted at the top.
  • Acceptance of Terms
    Your use of our website or submission of personal information signifies your acceptance of this Privacy Policy.